At Equip Home, we value the trust you place in us. We are committed to handling personal information responsibly, transparently, and in accordance with applicable data protection laws. This Privacy Policy explains what information we may collect when you visit www.equiphome.org, how it is used, when it may be shared, and what choices you have regarding your personal data.

Information We Collect

Depending on your interaction with our website and services, we may collect the following categories of information.

Personal & Contact Information

• Full name
• Email address
• Mobile or telephone number
• Billing and delivery address
• Other information voluntarily provided through enquiry or contact forms

Order & Transaction Information

• Products purchased or requested
• Order numbers and transaction records
• Billing and shipping details
• Payment status and invoice information
• Return, refund, and support history

Where online payments are available, payment providers may process payment-related information according to their own privacy and security policies.

Website Usage Information

When supported by our website technology, we may collect technical information such as:

• IP address
• Browser and device information
• Pages visited and website interactions
• Referral sources
• Cookie preferences and relevant analytics data

Business Enquiry Information

For dealer, distributor, architect, designer, or bulk-order enquiries, we may collect business names, contact details, locations, and relevant commercial requirements.

How We Use Your Information

We process personal information where necessary and legally permitted for purposes including:

• Responding to enquiries and requests.
• Processing and fulfilling orders.
• Arranging delivery and communicating shipment updates.
• Issuing invoices and maintaining transaction records.
• Managing returns, replacements, refunds, and complaints.
• Providing customer service and product information.
• Preventing fraudulent transactions and protecting website security.
• Meeting accounting, tax, and other legal obligations.
• Improving our website and services through appropriate analytics.
• Sending promotional communications where permitted by law and applicable consent requirements.

We do not use personal data for unrelated purposes without consent.

Consent & Your Choices

Where consent is required, we will request it through an appropriate notice or affirmative action. You may withdraw consent for optional processing, including marketing communications, through the available unsubscribe method or by contacting us. Withdrawal of consent does not invalidate processing that was lawful before withdrawal and may not affect information that must be retained or processed under applicable law(s).

Cookies & Website Analytics

Our website may use cookies or similar technologies to enable website functions, remember preferences, analyze performance, and support relevant communications. Depending on the technologies implemented, cookies may include:

• Essential Cookies:Necessary for core website functionality.
• Preference Cookies:Used to remember selected settings.
• Analytics Cookies:Used to understand website traffic and performance.
• Marketing Cookies:Used for advertising or measuring campaign effectiveness, where enabled.

Where applicable law requires consent for non-essential cookies, we will provide appropriate choices.You may also manage or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.

Sharing of Personal Information

We may share relevant personal information with trusted service providers where necessary for business operations, including:

• Courier and logistics partners.
• Payment gateways and financial service providers.
• Website hosting and technical service providers.
• Customer support and communication service providers.
• Professional advisers, accountants, or auditors.
• Government authorities or regulators when legally required.

Such sharing will be limited to legitimate operational or legal purposes, subject to appropriate safeguards. Personal information may also be disclosed where necessary to investigate fraud, protect lawful rights, or comply with legal obligations.

Data Security

We aim to maintain appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.These measures may include access restrictions, secure service providers, account controls, and reasonable information security procedures. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should avoid sharing sensitive payment credentials or account passwords through unverified communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing orders and providing support.
• Maintaining accounting and tax records.
• Resolving disputes or product claims.
• Meeting legal or regulatory obligations.
• Supporting legitimate business operations where permitted.

Once information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

Your Privacy Rights

Subject to applicable law(s), you may have the right to:

• Request information about personal data processed by us.
• Request correction or updating of inaccurate information.
• Request erasure of eligible personal information.
• Withdraw consent where processing is based on consent.
• Raise a grievance about our handling of personal information.
• Exercise other rights made available under applicable data protection law.

We may need to verify your identity before acting on certain requests. Requests may be restricted where continued processing or retention is required by law. Our website may contain links to third-party websites, social media services, and external platforms. EquipHome is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy policies of those websites before sharing personal information.

International Data Processing

Some technology or service providers may process information outside country.Where such transfers occur, we will seek to comply with applicable legal requirements and restrictions relating to cross-border processing and data protection.

Marketing Communications

Where permitted, we may communicate product updates, new collections, offers, and relevant business information. Customers can opt out of optional marketing communications using the available unsubscribe option or by contacting us.Transactional communications necessary for orders, support, or legal obligations may continue where permitted.

EquipHome may update this Privacy Policy to reflect changes in website functionality, data practices, business operations, or applicable laws. For questions, corrections, data requests, complaints, or privacy-related concerns, please contact:

Equip Home

Website: https://www.equiphome.org

Email: [Privacy Contact Email]

Business Address: [Complete Address]

Privacy / Grievance Contact: [Name and Designation]

Phone: [Contact Number]

We will review privacy-related requests and respond in accordance with applicable requirements.

Equip Home – Hardware for every space

We value your trust and strive to protect the information you share with us.