Equip Home – Hardware for every space

At EquipHome, customer satisfaction is an important part of our business. We aim to provide reliable assistance, transparent communication, and a positive experience throughout your journey with us. Whether you need product information, assistance with an order, or after-sales support, our team is here to help.

Customer Support Services

Our customer support covers:

Product Information & Selection

Guidance regarding product designs, dimensions, finish, materials, availability, and suitability for different applications.

Order Assistance

Support with order enquiries, payment confirmation, billing, order status, and delivery-related information.

After-Sales Support

Assistance with product concerns, damaged or incorrect items, warranty enquiries, returns, and replacement requests.

Bulk Orders & Business Enquiries

Support for manufacturers, architects, designers, dealers, contractors, and customers requiring larger quantities.

General Enquiries

Information about our product collections, website, and business operations.

How to Contact Us

Customers can contact EquipHome through the following channels:

Business Name: EquipHome

Website: https://www.equiphome.org

Email: [Customer Support Email]

Phone / WhatsApp: [Customer Support Number]

Business Address: [Complete Address]

Support Hours: [Days and Working Hours, IST]

Customers may also use the Contact Us form available on our website, where provided.

Support Response Time

We aim to respond to customer enquiries as promptly as reasonably possible during business hours. Response times may depend on the nature of the enquiry, order details, and the availability of relevant information. For formal consumer grievances covered by applicable rules, our designated grievance officer will acknowledge complaints and work toward redressal within one month of receipt. Where an issue requires additional verification or coordination with delivery partners or suppliers, we will communicate relevant updates.

Reporting Product Issues

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible. To help us review your concern efficiently, provide:

• Your name and contact details.
• Order number or invoice reference.
• Product name and quantity.
• A brief description of the issue.
• Clear photographs or a video, where relevant.
• Photographs of the packaging if the shipment appears damaged.

We may request additional information reasonably necessary to assess the issue.

Returns & Replacement Assistance

Customers seeking a return, replacement, or refund should refer to our Refunds & Return Policy. Our team will assist with applicable eligibility conditions, return instructions, product verification, and refund updates. Please contact us before shipping a return so that the correct process can be provided.

Technical & Installation Guidance

We may assist with general product specifications, measurements, compatibility, mounting requirements, and maintenance instructions. Where professional fitting is necessary, we recommend consulting a qualified installer. Any site visit must be agreed upon separately.

Complaints & Grievance Redressal

We take customer complaints seriously and aim to resolve them fairly and transparently. If your concern remains unresolved through regular customer support, you may escalate it to our designated grievance officer.

Grievance Officer Details

Name: [Grievance Officer’s Full Name]

Designation: [Designation]

Email: [Grievance Email Address]

Phone: [Contact Number]

Address: [Business Address]

We will acknowledge eligible consumer grievances and seek to resolve them within one month, as required by applicable regulations.

Customer Communication & Privacy

We use customer information provided during support enquiries for communication, order verification, issue resolution, and related operational purposes in accordance with our Privacy Policy. For your security, please do not share passwords, OTPs, PINs, or sensitive payment credentials through email, WhatsApp, or support messages.

Our Customer Service Commitment

At EquipHome, we believe that a strong customer relationship extends beyond the point of sale. We strive to provide:

• Respectful and professional communication.
• Clear and accurate product information.
• Fair handling of product-related concerns.
• Transparent order and support updates.
• Continuous improvement based on customer feedback.

Policy Updates

We may revise this policy to reflect changes in our support operations or applicable regulations. The latest version will be made available on our website.

Equip Home – Hardware for every space.

Your satisfaction matters to us.